Terms and Conditions

YYC Heating & Cooling Pros LTD.

Effective Date: October 2, 2026
Last Updated: October 2, 2026

PART A — OVERVIEW

1. Who We Are and What These Terms Cover

YYC Heating & Cooling Pros LTD. is a licensed and insured HVAC contractor based in Calgary, Alberta (City of Calgary Business Licence 16241622). We serve Calgary, Airdrie, Cochrane, Chestermere, Okotoks, Strathmore and surrounding communities. We install, replace, repair and maintain furnaces, air conditioners, heat pumps, garage heaters, water heaters, HRV/ERV and indoor air quality equipment, and commercial rooftop and make-up air units. Our customers include homeowners, property managers, builders, general contractors and commercial building owners.

These Terms apply to every estimate, quote, work order, booking, maintenance agreement and invoice we issue, and to all work we perform. Part C also applies to your use of yychvac.com.

Definitions.

• "We," "us," "our" or "YYC Heating & Cooling Pros" means YYC Heating & Cooling Pros LTD.
• "You" / "your" means the person or business named on the estimate, work order, booking or invoice.
• "Estimate" includes a quote, proposal or work order, whether paper or electronic (including Jobber).
• "Approved Scope" means the work, equipment and materials described in the estimate you approve, plus any change order you approve.
• "Completion" means the Approved Scope is installed, operational and commissioned. Items deferred for reasons outside our control, such as a municipal inspection or cold-weather air conditioner commissioning, don't hold up Completion.

2. Which Document Governs

If documents conflict, they apply in this order:

1. A signed project-specific contract, subcontract or purchase order accepted by us in writing (commercial and builder work)
2. A written change order approved by both of us
3. Your approved estimate, including its payment schedule, warranty terms and notes
4. These Terms & Conditions
5. General information on our website, which is not part of your contract

A specific term in a higher-ranked document overrides a general term in these Terms. Everything else in these Terms continues to apply.

3. Quick Reference by Job Type

This summary is for convenience. Your estimate and the full sections below govern.

• Diagnostic / service call: Fee confirmed at booking and due at the visit. No workmanship warranty, because no repair is performed.
• Repair (residential or commercial): Estimate valid 7 days. Deposit only for special-order parts, if noted. 90-day workmanship warranty on the repair performed.
• Installation, residential: Estimate valid 30 days. 50% deposit to schedule unless your estimate says otherwise. Workmanship warranty as stated on your estimate.
• Installation, commercial / builder: Estimate valid 30 days. Deposit and progress payments per your estimate or contract. Workmanship warranty as stated on your estimate or contract.
• Maintenance program: Pricing, billing and term per your agreement.

PART B — SERVICE AND PROJECT TERMS

4. Estimates and Scope of Work

• What is included. Your estimate covers only the equipment, parts, labour and work described on it. Anything not described is not included.
• Validity. Repair estimates are valid for 7 days and installation estimates for 30 days from the date issued, unless the estimate says otherwise. After that, pricing, promotions and availability may change.
• Pricing. Prices are in Canadian dollars. GST is added and shown on your estimate and invoice.
• Product images. Equipment images on estimates or our website are for illustration. Actual equipment, finishes and components may vary within the manufacturer's specifications.
• Errors. We may correct clerical, typographical or pricing errors. If a correction increases your price, you may accept the corrected estimate or cancel at no charge, and any deposit is refunded.

5. Approval and Authorization

You can approve an estimate by signature, online or Jobber approval, written email or text confirmation, or by paying a deposit. Approving it authorizes us to perform the Approved Scope at the approved price, subject to these Terms. Work outside the Approved Scope requires your separate approval, except the limited emergency measures described in Section 16.

You confirm that you own the property or are authorized by the owner to approve the work. For rented, leased, condominium or jointly owned property, getting any landlord, board or co-owner consent is your responsibility unless our estimate says otherwise.

The version of these Terms in effect on the date you approve your estimate applies to that job.

6. Deposits and Payment Schedule

If your estimate includes a payment schedule, that schedule applies. Otherwise:

• Residential installations: A 50% deposit is required to schedule. The balance is due on Completion.
• Commercial installations: 50% to schedule, 25% when rough-in is complete or inspected, and 25% on Completion or final inspection.
• Repairs and service calls: Payment is due when the work is done. Special-order or non-stock parts may require a deposit, as noted on your estimate.
• Maintenance programs: As set out in your agreement.

Final payment on residential work is not delayed because the municipality has not yet attended a permit inspection, since that timing is outside our control. If an inspection finds a deficiency in our work, we correct it at no charge (Section 17).

When deposits become non-refundable. A deposit is fully refundable until we order or commit equipment, custom materials or special-order products for your job. After that, the portion covering costs we cannot recover becomes non-refundable. That includes non-returnable items, custom-fabricated ductwork, and supplier restocking or return-freight charges. We will tell you before ordering so you can confirm or cancel first. Your statutory cancellation rights (Sections 11 and 34) override this paragraph.

7. Payment Methods, Card Fees and Declined Payments

We accept:

• Interac e-Transfer to info@yychvac.com (preferred)
• Credit card
• Debit
• Cheque (must clear before work is scheduled or released)
• Approved third-party financing

Credit card fees. If a processing fee applies to a credit card payment, it will be clearly shown to you before you pay. It will never exceed what card-network rules and applicable law allow, and it is never charged on debit or Interac e-Transfer payments. You can always choose a payment method without a fee.

Saved cards. We charge a card on file only for amounts you have authorized in writing. Examples are the deposit and balance on your approved estimate, or a recurring maintenance charge you signed up for.

Declined or returned payments. If a payment is declined, reversed or returned, the amount is due immediately, and you are responsible for any bank charges we incur as a result. We may delay scheduling, ordering or release of work until payment is made.

Billing questions. If something on your invoice looks wrong, please contact us first. Most issues are fixed quickly. This doesn't limit any right you have with your card issuer or under law.

8. Overdue Accounts

• Interest. Unpaid balances past their due date bear interest at 2% per month (24% per year), not compounded, from the due date until paid.
• Collection costs. You are responsible for reasonable collection costs, including collection agency fees, legal fees and court costs, to the extent the law lets us recover them.
• Suspending work. If an amount is overdue, we may pause further work, ordering or scheduling on that job or other open jobs, after giving you written notice, until the account is brought current. We will not leave a system in an unsafe condition when we pause work.
• Lien rights. We may exercise our rights under Alberta's Prompt Payment and Construction Lien Act, including registering a lien where the Act allows.

9. Financing

Financing is provided by a third-party lender (currently Financeit). The lender sets approval, rates, terms, payment amounts and promotional periods, and your agreement with the lender governs them. We are not responsible for lender decisions, terms or delays.

Where financing is advertised as "$0 down," the lender's funding takes the place of the cash deposit in Section 6. Your financing must be approved and fully set up before we order equipment or schedule installation. That means loan documents signed and any lender verification or funding conditions met. Pre-approval or pre-qualification alone doesn't authorize us to order equipment or begin work. If financing isn't completed, you may pay by another method or cancel under Section 11.

10. Diagnostic and Service Calls

• A diagnostic or service call fee covers the technician's attendance, travel and diagnosis as described when you book. We confirm the fee with you before a technician is dispatched.
• Diagnosis does not include repairs, parts, additional labour or follow-up visits unless stated.
• Diagnostic credit. If a promotion or your booking says the diagnostic fee will be credited toward a repair, the credit applies only if all of these are true: you approve the repair while the repair estimate is valid, the repair is on the same equipment at the same address, and we perform the repair. The credit has no cash value and can't be combined with other offers unless stated.
• Intermittent faults, such as those that occur only at certain temperatures or loads, may not show up during a single visit and may require a follow-up visit.
• After-hours, weekend, holiday and emergency service is billed at the rates in effect at the time, confirmed with you before dispatch.

11. Scheduling, Rescheduling and Cancellation

Scheduling. Installation dates are reserved once your deposit or financing is in place, and are confirmed in writing. Dates depend on equipment availability, crew availability, weather, permits, inspections, site readiness and events outside our control. We will keep you informed and reschedule as quickly as possible.

Service calls. You can reschedule or cancel a service call at no charge until the technician is dispatched. After dispatch, the service call fee may apply.

Installations.

• Before equipment is ordered: Your deposit is fully refunded.
• After equipment is ordered: We refund your deposit minus non-recoverable costs (Section 6).
• Less than 72 hours before your scheduled installation: A rescheduling or late-cancellation fee covering reserved crew time and logistics may apply, as stated on your estimate or confirmation. It does not apply if the change is due to an emergency or circumstances outside your control.

Your statutory cancellation rights come first. Your contract may be a direct sales contract (for example, one negotiated and signed in your home) or an internet sales contract under the Alberta Consumer Protection Act. If so, you have the cancellation rights the Act provides, and nothing in these Terms limits them. We will provide any cancellation notice the Act requires.

Cancellation by us. We may cancel or reschedule if:

• the site is unsafe or inaccessible,
• required approvals or permits are refused,
• payment terms are not met, or
• an event in Section 28 prevents us from performing.

If we cancel, we refund any deposit minus the value of work already performed and non-returnable materials already ordered for you. We will deliver those materials to you or hold them for you.

Cold-weather air conditioner and heat pump commissioning. Air conditioners and heat pumps can be installed in cold weather. Final refrigerant charge verification and commissioning may have to wait until outdoor temperatures allow it under the manufacturer's instructions. We return to complete it at no extra charge, and payment is not held back for this deferral alone.

12. Site Readiness, Access and Return Visits

Please provide safe, clear access to the equipment and work areas, including mechanical rooms, attics, crawlspaces, roofs and outdoor unit locations. We also need working power and gas supply, pets secured, and a clear path for equipment. Access must also be available for any municipal inspection.

If the site isn't ready, we may not be able to start or finish scheduled work. Examples are a site that is inaccessible, unsafe, obstructed, unfinished or missing utilities, a locked area, no adult present, or framing another trade hasn't finished. In that case, a return-trip, mobilization or additional labour charge may apply at our posted rates.

You are never charged for a return visit needed to correct our own workmanship or to complete work we deferred for our own reasons.

13. Equipment and Materials

• Availability and pricing. Models, specifications and pricing reflect availability on the date of the estimate. Manufacturers may change, discontinue or back-order products.
• Substitutions. If the specified equipment becomes unavailable, we may offer an equivalent or better model. We will not substitute without your approval if the change materially affects price, capacity, efficiency, size or fit, warranty, rebate eligibility or features. During a repair, we may use minor equivalent parts that restore operation without separate approval.
• Delays and damage. We are not responsible for manufacturer or supplier backorders, discontinuations or shipping delays. We will tell you promptly and offer options. Equipment damaged before installation is handled with the supplier and will not be installed.
• Non-returnable items. Special-order equipment, custom-fabricated ductwork and parts, opened electrical components, and installed equipment are generally not returnable. Installed and commissioned equipment cannot be returned. Defects are handled under the manufacturer warranty, and workmanship issues under our warranty.
• Removed equipment. We dispose of removed equipment, including refrigerant recovery, in line with environmental requirements, unless you ask to keep it before work begins.

14. Customer-Supplied Equipment and Materials

We may agree to install equipment or materials you supply. If we do:

• We provide no manufacturer warranty. We also don't warrant that the item is free of defects, correctly sized, compatible, complete or code-compliant. Any manufacturer warranty is between you and the seller or manufacturer, and some manufacturers limit coverage for equipment not bought through authorized dealers.
• Our workmanship warranty covers only our installation labour, for 90 days unless your estimate says otherwise.
• Extra trips, labour or parts caused by defective, damaged, incorrect, incompatible or incomplete customer-supplied items are chargeable. That includes labour to diagnose and replace parts under the manufacturer's warranty.
• We may decline to install items that are unsafe, not certified for use in Canada, incompatible or not code-compliant.

15. Existing and Concealed Conditions

We are not responsible for pre-existing defects or concealed conditions that could not reasonably be identified before work began. Examples include:

• concealed electrical deficiencies or unsafe wiring
• inaccessible piping
• asbestos or other hazardous materials
• structural problems or hidden water damage
• undersized or deteriorated ductwork
• code-deficient venting or chimneys
• inadequate drains
• conditions inside walls, ceilings or floors

If a concealed or pre-existing condition affects the work, we will stop where reasonably practical, explain what we found, and give you a written change order before doing chargeable additional work.

Electrical, gas, venting and structure. Your estimate includes only the electrical, gas, venting, chimney, structural and mechanical work it lists. If existing systems are inadequate or non-compliant, the upgrades needed are additional work that requires your approval. Examples are electrical panel capacity, gas line sizing, chimney liners, venting and structural support.

Drainage and condensate. We connect condensate lines to an existing drain or approved termination as described on your estimate. We do not guarantee the condition or capacity of existing drains, plumbing, sump systems or floor drains outside our installed work.

16. Change Orders and Additional Work

Anything outside the Approved Scope is additional work. That includes:

• extra labour, materials or equipment
• permits or subcontractors not in the estimate
• design changes
• work caused by concealed conditions
• return visits you are responsible for

Additional work is approved by written change order (signature, Jobber, email or text). The change order shows the added cost (or the hourly rate and materials basis) and any effect on the schedule. It is billed per the change order or with the next progress payment.

Emergencies. We may find a condition that poses an immediate safety hazard or risk of property damage when we can't reach you. In that case, we may take only the minimum steps needed to make the situation safe, such as shutting off gas or power, tagging equipment out of service, or temporarily stopping a leak. We will tell you as soon as possible. Any charge is limited to those minimum steps at our standard rates, and further repairs require your approval.

17. Permits and Inspections

Not every HVAC service requires a permit. When a permit is required and included in your estimate, we apply for it and coordinate inspections on your behalf. Your estimate states whether permit fees are included. Work requiring an electrical permit is performed by our licensed electrical partner.

Permit approval and inspection timing are controlled by the City of Calgary or other authority having jurisdiction, and we cannot guarantee them. A deficiency related to our work is corrected at no charge. A deficiency caused by existing conditions or other trades is additional work.

18. Safety, Refrigerants and Hazardous Materials

We may find an unsafe condition, such as a cracked heat exchanger, gas leak, carbon monoxide risk, refrigerant hazard or electrical fault. If so, our technician may shut down, tag or stop work on the equipment as required by Alberta safety codes. This may leave you without heating or cooling until repairs are made. The repair is quoted separately.

Equipment using low-GWP refrigerants (such as R-454B) is installed to the manufacturer's instructions and applicable codes. That may require extra components, such as refrigerant leak detection, which will be shown on your estimate.

If asbestos, mould or other hazardous materials are suspected, we stop work in the affected area. Testing and abatement are your responsibility unless included in your estimate.

19. Our Workmanship Warranty

• New installations: Qualifying new installations carry the workmanship warranty stated on your estimate or contract, starting on the date of Completion. It applies to the original owner at the original installation address unless your estimate says it can be transferred.
• What it covers: The quality of our installation work, including connections, ductwork and venting we installed, controls we wired, and commissioning. If a covered workmanship defect appears, we correct it at no charge for parts and labour.
• Repairs: 90 days from the date of service on the specific repair performed, covering parts we supplied and our labour. It does not extend to other components or to the equipment as a whole.
• Diagnostic-only visits: No workmanship warranty applies, because no repair is performed.

Our workmanship warranty is separate from:

• manufacturer warranties (Section 20)
• any extended warranty or protection plan bought separately, which has its own terms and provider
• your maintenance responsibilities (Section 22)

20. Manufacturer Warranties

Equipment and parts we supply carry the manufacturer's warranty for that make and model. The manufacturer, not us, controls coverage, terms, exclusions, registration requirements, replacement decisions and claim approval. We cannot promise coverage beyond the manufacturer's written warranty.

When registration is part of your installation, we register qualifying equipment for you within the manufacturer's required time. Registration doesn't guarantee that a particular claim will be approved.

Manufacturer warranties generally cover parts only. We don't charge labour to diagnose and replace a covered part on equipment we supplied while our workmanship warranty is in effect (or within the 90-day repair warranty), unless your estimate says otherwise. After that, these are billable at our standard rates:

• labour
• diagnostic and travel
• refrigerant
• shipping and freight
• permits
• crane or lift
• access charges

We do not perform cross-brand pairings that void a manufacturer's certified system match. If you direct a non-standard pairing, we will confirm in writing beforehand that warranty and rebate eligibility may be affected.

21. Warranty Exclusions and Making a Claim

Our workmanship warranty does not cover problems caused by:

• Misuse, abuse, neglect or accidental damage
• Alterations, repairs or service by anyone other than us, unless we authorized it in writing
• Work performed by others, including other trades on site
• Lack of maintenance required by the manufacturer or your agreement, where the failure results from it
• Dirty filters, restricted airflow, or closed or blocked vents and returns
• Condensate or drain blockages caused by lack of maintenance, debris or the existing drain system
• Electrical supply problems, power surges, brownouts or utility interruptions
• Flood, fire, freezing, lightning, weather or other environmental events
• Pest or animal damage
• Defects in customer-supplied equipment or materials
• Pre-existing system deficiencies, or recommendations you declined or deferred
• Manufacturer defects, which the manufacturer covers rather than our workmanship warranty
• Consumables such as filters, humidifier pads, belts and batteries

An exclusion applies only when the excluded cause actually caused the problem.

Making a claim. Call 403-333-3754 or email info@yychvac.com. Please give us the chance to inspect and fix a covered problem before anyone else works on it. Third-party work on a warranty issue without our written approval may not be reimbursed. In an emergency that endangers safety or property, call us right away. If we can't respond in time, keep records and receipts.

22. Maintenance

• Many manufacturers require regular professional maintenance as a condition of their warranty. We recommend annual maintenance for furnaces and air conditioners and twice-yearly maintenance for heat pumps.
• If a failure results from a lack of required maintenance, it may affect manufacturer warranty coverage and is excluded from our workmanship warranty.
• Preventative maintenance reduces the risk of breakdowns, especially on older or heavily used equipment, but it doesn't guarantee against failure.
• A maintenance agreement is not an insurance policy, service contract or unlimited repair coverage unless it expressly says so. Repairs, parts and corrective work found during a visit are quoted separately.
• Commercial programs cover the equipment and visit frequency listed in the agreement. They continue until either party cancels with 30 days' written notice. Prepaid visits not yet performed are refunded pro rata. Pricing for future service periods may change on 30 days' written notice.

23. Thermostats, Wi-Fi and Smart Equipment

Smart thermostats, Wi-Fi modules and app-connected equipment depend on things outside our control:

• your home internet and router
• your devices and account credentials
• the manufacturer's app, software and cloud servers
• your equipment's compatibility

We install and configure the device and, where included, connect it to your network using credentials you provide.

We don't guarantee:

• internet or cloud service availability
• app performance
• software or firmware updates
• features the manufacturer discontinues
• third-party integrations
• compatibility with equipment we didn't install

Service calls caused by internet, router, account or app issues outside our installed scope are billable. You are responsible for keeping your accounts secure, and we recommend changing any password you shared with us.

24. Property Protection

HVAC work involves normal disturbance, including:

• moving stored items
• foot traffic, noise and dust
• openings in drywall, framing, ceilings or exterior walls to run ductwork, piping, venting or wiring

We use reasonable care, protect floors and clean up our work area. Unless patching, painting or finishing is listed on your estimate, restoring surfaces to a finished condition is not included.

We remain responsible for damage caused by our negligence or defective workmanship, as required by law. Please report suspected damage as soon as possible, ideally within 72 hours, so we can inspect while the cause can still be determined. A later report doesn't by itself remove our responsibility.

25. Subcontractors

We may use qualified, licensed and insured subcontractors where needed, such as electrical, crane, controls, sheet metal or specialty trades. We remain your point of contact and remain responsible for the work performed under our contract with you.

26. Commercial and Builder Projects

For commercial, multi-unit and new-construction work, the project contract, purchase order, drawings, specifications and payment schedule govern where they conflict with these Terms (Section 2). Unless the project documents say otherwise:

• Phased work. Rough-in, trim and final are separate phases and may be invoiced as progress payments.
• Progress payments and holdback follow the Prompt Payment and Construction Lien Act where it applies.
• Site coordination. You or the general contractor are responsible for overall site coordination, safe access, a clean work area, temporary power and heat as required, and having the site ready for each phase.
• Other trades. We are not responsible for delays, damage or rework caused by other trades, design changes or late information. The resulting time and cost are additional work. That includes repairing our completed work when others damage or alter it, for example ductwork cut by framers or drywallers.
• Drawings and design. We rely on the plans and information provided. Changes after our estimate are change orders.
• Inspections. Rough-in and final payments are not held back for inspection delays caused by the authority or by other trades.
• Deficiencies should be provided in writing. We correct items within our scope within a reasonable time. Any amount held back for minor deficiencies must be reasonable and proportionate unless the contract says otherwise.
• Design documents. Load calculations, layouts and design drawings we prepare remain our intellectual property unless you have paid separately for a design deliverable. You may use them for the project they were prepared for.

27. Ownership, Risk and Unpaid Equipment

Risk of loss or damage to equipment passes to you when it is delivered to your site, except for loss we cause. Our remedies for unpaid amounts include collection, legal proceedings and the lien rights in Section 8. Any security interest in equipment applies only where it is properly created and registered under Alberta law. We will not remove installed equipment from your property except as the law permits.

28. Events Beyond Our Control

We are not responsible for delay or failure to perform caused by events outside our reasonable control, including:

• severe weather or extreme temperatures
• fire, flood or natural disaster
• supplier and manufacturer shortages or backorders
• strikes or labour disruptions
• transportation disruptions
• utility interruptions
• government orders or restrictions
• permit and inspection delays
• pandemics
• delays caused by other trades

In those cases, the schedule is extended by a reasonable time and we will keep you informed. If a delay goes on for an unreasonable period, either of us may cancel the part of the work not yet done. You will be refunded any amount paid for that work, minus non-recoverable costs already incurred for you.

29. Limitation of Liability

To the extent permitted by law:

• Our total liability for any claim relating to a job is limited to the amount you paid us for that job.
• We are not liable for indirect or consequential losses, including: 
  • loss of use of heating or cooling
  • spoiled food or inventory
  • business interruption or lost revenue
  • temporary accommodation
  • losses from scheduling, delivery, permit or inspection delays outside our control
• We are not liable for manufacturer defects, which are the manufacturer's responsibility under its warranty.

These limits do not apply to:

• personal injury or death caused by our negligence
• property damage caused by our negligence or defective workmanship
• gross negligence or wilful misconduct
• any liability that cannot be limited or excluded under Alberta or Canadian law

30. Resolving a Concern

1. Contact us first at 403-333-3754 or info@yychvac.com. Include your invoice number, a description and photos if possible.
2. Let us inspect. Give us a reasonable opportunity to inspect and, if the issue is ours, fix it.
3. Good-faith resolution. We will respond promptly and work with you in good faith to resolve it.
4. Mediation. If we can't agree, either of us may propose mediation in Calgary, with costs shared equally unless otherwise agreed.
5. Court or arbitration. If the dispute is still unresolved, either of us may go to the Alberta Court of Justice (within its monetary limit) or the Court of King's Bench of Alberta. Arbitration is used only if both of us agree to it in writing after the dispute has arisen.

Nothing in this section prevents either party from seeking urgent relief from a court, collecting an undisputed amount, or protecting lien rights within legal deadlines.

PART C — WEBSITE, ONLINE BOOKING AND COMMUNICATIONS

31. Website Use

• Ownership. The content on yychvac.com belongs to us or our licensors, including text, images, layout, and our name and logo. It may not be copied or reused without our written permission. Manufacturer names and trademarks belong to their owners.
• General information only. Information on our website is general guidance and may change. That includes prices, financing examples, rebates, energy-savings figures, specifications and timelines. It is not part of your contract. Your written estimate is.
• Third-party links. We link to third-party sites (such as financing, manufacturers, rebate programs and reviews) for convenience. We are not responsible for their content, terms or privacy practices.
• Acceptable use. You agree not to misuse the site. That includes trying to gain unauthorized access, submitting false bookings or uploading harmful code.

32. Online Booking, Electronic Approvals and Communications

• Online bookings. An online booking or online-store request is a request for service. It is confirmed when we accept it. Any fees, deposits and cancellation terms are shown before you pay. For product purchases, our Return & Refund Policy also applies.
• Electronic approvals. You agree that estimates, approvals, change orders, invoices and notices may be provided and accepted electronically, including through Jobber, email and text. Electronic approvals and signatures are as binding as paper ones.
• Service communications. By giving us your contact information, you agree to receive service-related messages, such as confirmations, arrival notices, estimates, invoices, and warranty or maintenance reminders.
• Marketing messages. We send these only with your consent, and every one includes an unsubscribe option, as required by Canada's anti-spam law.
• Call recording. Calls may be recorded for quality and training.
• Automated assistants and AI. We use AI-assisted tools to help answer enquiries, draft documents and schedule work. When you are dealing with an automated assistant, it will tell you so, and you can ask for a person at any time. An automated assistant cannot approve pricing, authorize work, change these Terms or make warranty decisions. Only written estimates and invoices issued by our team are binding, and safety and technical decisions are made by a qualified technician.
• Reviews. If you leave us a public review, we may share it with your first name and general location. Let us know if you'd prefer we didn't.

33. Privacy

We collect and use personal information to quote, schedule, perform, warranty and bill your work. We share it only as needed with lenders, manufacturers, permitting authorities, subcontractors, and our payment and software providers. We do not sell your personal information. We handle it in line with Alberta's Personal Information Protection Act and applicable federal privacy law. Full details are in our Privacy Policy at yychvac.com/privacy-policy.

PART D — GENERAL

34. Your Legal Rights

Nothing in these Terms limits or waives any right or remedy you have under the Alberta Consumer Protection Act or any other law that cannot be limited or waived by contract. That includes cancellation rights for direct sales and internet sales contracts. Where any part of these Terms conflicts with those rights, the law prevails.

35. General Provisions

• Governing law. These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada that apply there. The courts of Alberta have jurisdiction, subject to Section 30.
• Entire agreement. Your approved estimate, any approved change orders, any signed project contract and these Terms form the entire agreement for your job. They replace prior discussions on the same subject.
• Severability. If any provision is found unenforceable, it is limited to the minimum extent necessary and the rest continues to apply.
• No waiver. Not enforcing a provision once doesn't waive our right to enforce it later.
• Assignment. You may not assign your agreement without our written consent. We may assign ours in connection with a sale or reorganization of our business, with notice to you.
• Changes. We may update these Terms from time to time. Updates don't affect estimates already approved.

36. Contact Us

YYC Heating & Cooling Pros LTD.
2100–144 4 Ave SW, Calgary, AB T2P 3N4
Phone: (403) 333-3754
Email: info@yychvac.com
Website: yychvac.com